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Follow the links below to find material targeted to the unit's elements, performance criteria, required skills and knowledge

Elements and Performance Criteria

Required Skills

Required skills

communication skills to liaise with users and website developers

literacy skills to

document solutions in line with organisational guidelines

document test results

interpret organisational requirements

planning and organisational skills to conduct market analysis

technical skills to

analyse a website

analyse the evaluation

design and implement technical tests

develop a website

evaluate tests and give feedback on the evaluation

Required knowledge

detailed knowledge of

principles of accessibility and equity in the context of website development

technical performance measurement

user testing principles and techniques

website architecture

website privacy

website security

work load metrics

overview knowledge of

business process design

customer and business liaison

electronic commerce modelling language

organisational policy and procedures relating to website functionality

Evidence Required

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the ability to

research user needs

design a valid usability test

facilitate the test process and document the results

propose solutions to meet user needs and the current and future needs of the business

Context of and specific resources for assessment

Assessment must ensure access to

analysis software

ebusiness website

organisational policy and procedures

requirements documentation

site server software

appropriate learning and assessment support when required

modified equipment for people with special needs

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge The following examples are appropriate for this unit

direct observation of candidate designing and conducting a site user test

review of candidates documented test performance results measured against performance indicators and benchmarks

verbal or written questioning to assess candidates knowledge of features of benchmark websites provided by candidate for review

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector workplace and job role is recommended where appropriate

Assessment processes and techniques must be culturally appropriate and suitable to the communication skill level language literacy and numeracy capacity of the candidate and the work being performed

Indigenous people and other people from a nonEnglish speaking background may need additional support

In cases where practical assessment is used it should be combined with targeted questioning to assess required knowledge

Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Users may include:	department within the organisation person within a department third party.
Business requirements may refer to:	business network people in the organisational system.
Success criteria may include:	cost implications technical and logistical considerations timeframe.
Business specification may include:	current system functionality technical requirements user problem statement.
Requirements may refer to:	business network people in the organisation system implementation of appropriate diversity and accessibility practices in order to accommodate people who may have special needs.
Feedback mechanism may include:	interviews meetings questionnaires surveys.
Solutions may include:	implementing a new system new hardware and hardware upgrades new software and software upgrades user training.
Problems may refer to:	network people in the organisation problems with the business system.
Organisational guidelines may include:	communication methods content of emails dispute resolution document procedures and templates downloading information and accessing particular websites financial control mechanisms opening mail with attachments personal use of emails and internet access virus risk.
Appropriate person may include:	authorised business representative client supervisor.